Tuesday, November 24, 2009

Bad relationship with Vodafone

Well I have a bag of frustration for you guys. It's crazy how a company that big, can make such a stupid mistakes.
VodafoneImage via Wikipedia

Okay, I'm not sure how this works in other countries where Vodafone does business. But I'll tell you my experience at the moment with Vodafone.

My Nokia N95 8GB died. I used it a lot, and for some reason it doesn't boot up again. It still has guarantee so I thought I would just get it fixed at Vodafone... Let the adventure begin.

So I went to the Vodafone store in Bussum and asked if I could fix my phone. The lady said I should have a receipt which came with the phone 1,5 years ago when they delivered it at my house. Well, I don't have that piece of paper, however I did have a vodafone generated e-mail with all my details on it.

  • My order
  • My details
  • Customer number
  • phone number 
  • etc.

So you would think if I can identify myself, it would be okay. Well that was to good to be true. The lady told me I need a piece of paper which I can  order by calling the customerservice. A few hours later I called them. However because I don't have a working vodafone number and I called with my land-line I couldn't reach the customer service. Brilliant!

I rang another Vodafone service number and the computer lady on the phone told me to check the website.

 So there I go, wondering if I could tweet/chat/facebook or whatever with some vodafone employees. Instead I could log in and sent an e-mail. Luckily, I forgot my password. And if I want to get a new password I can have it texted to my phone. Because my phone is broken. I can't login.

I haven't been the most neat person with my receipts, passwords and stuff. But if I think of it.. Is that really my problem? I mean, since I never go to that "my vodafone" page. I just forgot about it. And indeed; you can lose a receipt right?

I'm now paying a bill every month for a crappy service, a vodafonestore employee who's telling me I'm stupid  and phone which isn't working.

I definitely know one thing... When I'm finished with my second 2 year contract... I'm out!

Update: I finally got to login in my vodafone account and managed to find out that the employee in the was wrong. I don't need my receipt as I have a Nokia...

Really... what do I have to do, to "please" use the Vodafone services?


Sven said...

Well T-Mobile doesn't beat them on the terms of sucking! blegh... Next year KPN?

Christopher Marks said...

definitely..I'm paying for a service where I can't even contact them... Terrible service. I guess they never had a an User development experience class at vodafone..I just want it to work.. :(

Anonymous said...

Vodaphone customer service sucks!!!!!!!!!!!!

Christopher Marks said...

@anonymous tell me about it :P. I do however think that 80 % of the telecom providers " suck" on customer service..