Bad relationship with Vodafone

Well I have a bag of frustration for you guys. It's crazy how a company that big, can make such a stupid mistakes.

Image via Wikipedia

Okay, I'm not sure how this works in other countries where Vodafone does business. But I'll tell you my experience at the moment with Vodafone.

My Nokia N95 8GB died. I used it a lot, and for some reason it doesn't boot up again. It still has guarantee so I thought I would just get it fixed at Vodafone... Let the adventure begin.

So I went to the Vodafone store in Bussum and asked if I could fix my phone. The lady said I should have a receipt which came with the phone 1,5 years ago when they delivered it at my house. Well, I don't have that piece of paper, however I did have a vodafone generated e-mail with all my details on it.

• My order
• My details
• Customer number
• phone number 
• etc.

So you would think if I can identify myself, it would be okay. Well that was to good to be true. The lady told me I need a piece of paper which I can  order by calling the customerservice. A few hours later I called them. However because I don't have a working vodafone number and I called with my land-line I couldn't reach the customer service. Brilliant!

I rang another Vodafone service number and the computer lady on the phone told me to check the website.

 So there I go, wondering if I could tweet/chat/facebook or whatever with some vodafone employees. Instead I could log in and sent an e-mail. Luckily, I forgot my password. And if I want to get a new password I can have it texted to my phone. Because my phone is broken. I can't login.

I haven't been the most neat person with my receipts, passwords and stuff. But if I think of it.. Is that really my problem? I mean, since I never go to that "my vodafone" page. I just forgot about it. And indeed; you can lose a receipt right?

I'm now paying a bill every month for a crappy service, a vodafonestore employee who's telling me I'm stupid  and phone which isn't working.

I definitely know one thing... When I'm finished with my second 2 year contract... I'm out!

Update: I finally got to login in my vodafone account and managed to find out that the employee in the was wrong. I don't need my receipt as I have a Nokia...

Really... what do I have to do, to "please" use the Vodafone services?

Internet Desktops...Jooce

From all of the Web desktops online. "Netvibes, symbaloo, Igoogle etc.." I have found another great flash based Internet desktop.  

"Jooce is a Flash-based web operating system and sharing platform. They are targeting the millions of people who use “cybercafes” to conduct their Internet affairs instead of a regular desktop or laptop. The Jooce product is aiming to provide these virtual vagabonds with a web-based desktop to manage their IM, email, storage, media and widgets in a secure and protected way. They also provide virtual nomads with an online desktop that they can share with friends to swap files like pictures, documents, audio and video."

This is Jooce in a nutshell. I've been testing the website for a few days now and noticed that it has great potential. The messenger client is not really great "it keeps switching from online to offline and vice versa in Google Chrome", and there are some other bugs on there which can frustrate you. However, the fresh design and the audio/video features works perfectly! 

You can create an online back-up of your music library and stream this in perfect quality from your browser. I think Mac users can have a bit of problems with the navigation, for the apple dock has been used again! Firing up this website will make the mac users controlling two of the classic Apple dock. Which could be confusing. 

However "I'm a pc ;)" and this will not be a problem for me. What was a problem for me was the name of the site. "Jooce" come on! The names for web 2.0 sites are terrible "most of them" , and they look so much alike. 

Jooce, Joost, Juice blegh! Be orginal! 

I was impressed though by their fast and beautiful website, which I'll be checking out again when more bugs have been fixed.